Privacy Policy, SMS Privacy Policy & Cookie Policy

 

About this Policy

Onlyluxe Travel Pty Ltd takes your data protection and privacy responsibilities seriously. As we craft unparalleled travel experiences that are personally meaningful and long remembered, we want you to feel entirely secure in how we handle your personal details.

Please read the following privacy policy to understand how we use and protect the personal information you provide to us, or that we receive and collect when you use our bespoke services. This document explains how we collect your data, what we do with it, and the careful steps we take to safeguard your information. We hope this helps you make an informed decision about sharing your details with us as you plan your next extraordinary journey.

This Privacy Policy may be updated from time to time to align with legal requirements and the refined ways we operate our business. You are responsible for reviewing this policy periodically to inform yourself of any changes. If we make significant adjustments, we will notify you through our website or via email.

Who is Onlyluxe Travel?

References to ‘Onlyluxe Travel’, ‘we’, ‘our’, and ‘us’ mean Onlyluxe Travel Pty Ltd. We are passionate about creating luxury travel experiences and exclusive itineraries tailored precisely to your unique preferences.

For the purposes of relevant data protection laws, Onlyluxe Travel Pty Ltd acts as the primary controller of your personal information. This policy applies to all individuals whose personal information we process, including our esteemed clients, website visitors, premium suppliers, and business partners.

Information We Collect

To provide our services and create optimal travel experiences, we collect personal information necessary for our operations. The specific data collected depends on your interaction with us and may include the following categories:

Information You Provide Directly

We collect personal information directly from you when you create an account, complete booking forms, communicate with us, subscribe to marketing communications, or engage with our services. This may include:

• Identification and Contact Data: Full name, title, gender, date of birth, postal address, phone number, and email address.
• Booking and Travel Data: Passport details, travel insurance information, dietary requirements, fitness levels, relevant medical conditions, emergency contact details, and other travel preferences.
• Financial Data: In limited circumstances, such as processing a refund, we may collect bank account details. Credit card details provided over the phone for payment are not recorded. We ask that you do not send payment card details via email.
• Marketing and Communication Data: Name, contact details, travel preferences, and other information provided when subscribing to newsletters, entering competitions, or managing communication preferences.
• Job Applicant Data: Information contained in your CV, application forms, and supporting documents, including contact details, employment history, and immigration status.
• Photos and Videos: During our tours, photographs or videos may be taken. We will obtain your express consent before using any such media for marketing purposes.

When you provide personal information about another person (e.g., for a group booking or as an emergency contact), you are responsible for ensuring they have consented and are aware of this Privacy Policy.

Information We Collect from Third Parties

We may receive your personal information from other sources, including:

• Business Partners and Affiliates: If you book through a partner, they may forward your reservation details to us.
• Travel Providers and Agents: Accommodation, transport, and other travel providers may share your information with us to fulfill reservations or manage inquiries.
• Other Third Parties: We may receive booking details (e.g., flight information) from partners to ensure seamless itinerary management, even if not booked directly through us.
• Social Media Providers: If you link your user account to a social media account, information may be exchanged between us and the provider, subject to your account preferences.

Information We Collect Automatically

When you visit our website, we automatically collect certain technical data, including:

• Technical Identity Data: IP address, browser type and version, device information, and location data.
• Usage Data: Information about how you interact with our website and services.

For more details, please refer to our "Cookies" policy.

Financial Information and Payments

We use third-party payment gateways (e.g., Stripe) to process payments. These providers share payment information with us to administer your reservation. We do not store your full payment card details. All payment providers we partner with are required to be PCI DSS compliant. You should review the privacy policies of these third parties to understand their data handling practices.

Call Recordings

With your consent, calls may be recorded for quality control, training, and customer service purposes. We may collect your identity, call details, and the resolution of your inquiry. Financial information provided during a call is not recorded.

Sensitive Information

To ensure your safety and well-being, we may need to collect sensitive personal information, such as pre-existing medical conditions, allergies, or other health-related data relevant to your travel arrangements. For specific services, such as visa support, additional information may be required, including details about your occupation, marital status, or family members. We only collect this information where it is necessary and with your explicit consent.

How We Use Your Information

The primary purpose for collecting your personal information is to process your enquiry, fulfil your request for our products and services, and manage your booking. We use your personal information to:

• Provide Services: Arrange and manage the travel products, accommodations, and activities you have requested.
• Personalise Your Experience: Tailor our services to provide you with a consistent and relevant experience.
• Communicate with You: Send you information regarding your reservations, respond to your enquiries and feedback, and provide booking-related updates.
• Marketing Communications: With your explicit consent, send you promotional materials, special offers, and other information that may be of interest to you.
• Service Improvement: Analyse usage data to improve our website, services, and overall customer experience.

Disclosure of Your Information

In order to handle your enquiry, fulfil your product or service request, or manage your booking, we may share your personal information with the following parties:

• Internal Parties: Any member of Onlyluxe Travel, our internal contractors, staff, and local tour guides.
• Related Entities: Our related overseas entities and Destination Management Companies.
• Partners: Our network and branded partners, such as travel agencies and tour operators.
• Travel Providers: Third-party travel providers, including but not limited to, airlines, tour companies, hotels, and transfer drivers.
• Third-Party Operators and Suppliers: Local operators, couriers, mailing houses, secure payment processors, and other service providers necessary to deliver the requested services.
• Government Authorities: Regulatory bodies, such as border control agencies, where required by law for purposes like visa processing or international crossings.

For clarity, if you book a flight through us or your trip includes one, we will provide your relevant personal information to the applicable airline. Similarly, if a third-party company operates your trip, we will share your personal information with that operator to confirm your booking and deliver the services.

We may also share your personal information with travel providers or third-party operators to improve services and experiences or to investigate complaints and disputes.

You should familiarise yourself with the privacy policies of all travel providers and tour operators you select. We are not responsible for the privacy practices of third-party travel providers or operators with whom you choose to book products and services.

We do not and will not sell your personal information under any circumstances.

 

Cookies Policy

What Are Cookies?

Onlyluxe Travel's websites, online services, email messages, and advertisements may use "Cookies" and other similar technologies, such as pixel tags.

Cookies are small text files placed on your device's browser (e.g., computer, tablet, mobile phone) by us or our designated partners. These files allow the browser to identify your device upon accessing our websites and to store specific information that the web server can later retrieve. This information is transmitted back to our systems as you navigate our website. Some cookies are stored in your device's memory until you quit your browser (session cookies), while others may expire or remain for a defined period (persistent cookies).

Cookies are unique to the web browser and device in use. Therefore, if you access our services using multiple devices, different sets of data will be collected for each.

There are different classifications of cookies.

• First-party cookies are set directly by the owner of the website you are visiting (e.g., cookies placed by the Onlyluxe Travel website domain).
• Third-party cookies are set by a domain other than that of the website you are visiting, such as by one of our partners or service providers. The owner of that third-party domain is responsible for the information it collects.
• Persistent cookies remain on your device for a specified duration and are activated each time you visit the website that created them.
• Session cookies are temporary and allow website operators to link your actions during a single browser session, which begins when you open a browser window and ends when you close it. All session cookies are deleted upon closing the browser.

This website utilizes both persistent and session cookies.

Cookies Used on Onlyluxe Travel Websites:

Our websites primarily use cookies to improve your online experience. The general categories of cookies we use are:

• Strictly Necessary Cookies: These are essential for the website's operation, enabling you to navigate the site and use its features, such as accessing secure areas. Without these cookies, services you have requested, like completing a booking, cannot be provided.
• Performance Cookies: These cookies collect aggregated and anonymous information about how visitors use our website, such as which pages are visited most frequently and whether users encounter error messages. This data does not identify an individual visitor and is used solely to improve the functionality of our websites.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as language, region, or display preferences) and to recognize your engagement with certain site features. This helps provide a more personalized and enhanced experience.

Third-Party Cookies

Third-party vendors may use cookies to help us evaluate the effectiveness of our marketing and deliver more tailored advertisements to you on other websites.

When you visit certain sections of our websites, Google Analytics, a web analytics service provided by Google, Inc. ("Google"), may place cookies on your device. The information generated by these cookies about your use of the website is transmitted to Google. This information is used to compile statistical reports that enable us to measure and analyze website traffic, page views, and other usage metrics. We will not use, nor allow any third party to use, Google Analytics to track or collect any personally identifiable information of visitors to our site. We will not associate any data gathered from cookies with personal information from any other source.

You may opt-out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

Where this website allows third-party cookies to be set, or where you access other websites via links provided on our site, the operators of those external websites will use cookies in accordance with their own policies, which may differ from ours. For more information on how we collect and use your personal information, please refer to our Privacy Policy.

How to Manage, Delete, and Block Our Cookies

You can manage or amend your cookie preferences through your browser settings. Your browser's "help" feature will provide instructions on how to accept or refuse all cookies, choose which cookies to permit, or be notified when a cookie is set.

You can configure your browser settings to accept all cookies, reject third-party cookies, or reject all non-essential cookies. You can also remove existing cookies from your device by clearing your browser's cookie data. If you change your mind after accepting our cookies, you can use your browser's options to clear any cookies that have already been set.

To block future cookies from being placed on your device, you can adjust your browser settings accordingly. Please be aware that blocking all cookies may impact the features and functionality of our website, and we may not be able to provide all of our services to you as intended.

What Information Do We Collect?

Unless blocked by your web browser settings, we may collect information about your visits to, browsing of, and use of our website. The data collected depends on your interaction with our site. This information may include:

• Your IP address
• Your computer device details (type, make, model)
• Your web browser make and version
• Your operating system
• Your time zone and browser plug-ins
• The referrer web page address
• Cookie data
• Page response times and download errors
• Pages and parts of pages visited
• Website usage, including enquiries and searches
• Services and products viewed
• Length of visits to the website and its pages
• Page interaction information (e.g., scrolling, clicks, mouse-overs)

This information is typically collected and used anonymously and aggregated for analysis. It will be treated as personal information under our Privacy Policy only if it is linked to you personally. The only time your information may be identifiable is if an error occurs and we contact you to resolve the issue.

This information may also include:

• Data inputted into forms and fields
• Registrations for accounts or other features
• Usernames, passwords, and log-in history
• Actions taken within an account
• Posts to any forum, review, or social functionality on our site

Why Do We Use Cookies and Collect Your Information?

Purchasing Our Products Online:

When you are purchasing a travel product on our website, we use cookies to keep track of your booking as you move through each stage of the process. We also use cookies to record your searches and preferences.

Improving Your Experience:

We use performance cookies and analytics software to record, measure, and analyze how customers use our website. This data helps us understand user needs and improve our website and service offerings. We also analyze this data to identify and resolve any technical errors.

Tailoring and Making Our Marketing Relevant:

Cookies enable us to provide you with information, products, and services that we believe will be relevant to you. We may personalize offers and promotions on our websites and through our advertising networks by matching your activity with any existing profiles.

Advertisements on Other Websites:

We work with advertising networks that use third-party cookies to collect information on your preferences. This allows them to show you advertisements on other websites that are tailored to your interests, based on your previous activity on our site.

Pixel Tags

A pixel tag is a technology placed on a website or within an email to track activity, such as website views or email opens. Pixel tags are often used in conjunction with cookies. They enable us to send email messages in a readable format and to track the aggregate number of emails opened. We may use this data to refine our communications and reduce or eliminate messages sent to customers.

 

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your data rights, our team is ready to assist you. We treat your privacy with the utmost care and respect. Please reach out to our privacy officer via the contact details provided on our website to ensure your peace of mind remains undisturbed.